Refund policy

As a product expert in the sporty apparels, I understand the importance of providing a clear and fair refund policy to our valued customers. At My Store, we strive to ensure your complete satisfaction with every purchase you make.

If, for any reason, you are not satisfied with your Sporty Apparels, we offer a hassle-free refund policy. Our goal is to make the return process as simple and convenient as possible.

Here are the key details of our refund policy:

1. Eligibility: To be eligible for a refund, the product must be in its original condition, unused, and with all tags and packaging intact. We cannot accept returns for products that have been personalized or customized.

2. Timeframe: You have 30 days from the date of purchase to initiate a refund request. After this period, we will not be able to process any refund requests.

3. Refund Process: To request a refund, please contact our customer support team at stephanieopokugg@gmail.com. Our dedicated team will guide you through the process and provide you with the necessary instructions.

4. Refund Method: Once your return is received and inspected, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account.

5. Shipping Costs: Please note that shipping costs are non-refundable. If you received free shipping on your order, the original shipping cost will be deducted from your refund amount.

6. Exchanges: Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, we recommend initiating a return and placing a new order for the desired item.

7. Damaged or Defective Products: In the rare event that you receive a damaged or defective Sporty apparels, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on your preference.

8. Non-Refundable Items: Certain items are non-refundable, including gift cards and downloadable digital products.

At My Store, we are committed to providing high-quality Sporty Apparels and exceptional customer service. If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to our customer support team at stephanieopokugg@gmail.com. We are here to assist you and ensure your satisfaction.